All items ordered with Mio Skincare are subject to stock availability. We want you to be able to order and receive the products you love with ease, so we will always aim to let you know if an item is out of stock.
Now and again there can be an unexpected delay, if so we will get in touch to let you know.
It's easy to place an order with us. Log-in to your account to begin browsing our range.
Once you have found the product you want, you will need to click 'Buy Now'. You can either carry on shopping or click 'View Basket' if you’ve got everything you need; this will give you the option to checkout.
If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you will need to enter the details manually.
Before you place the final order just check everything is correct. We will then send you an email as soon as the order is on its way.
We are sorry to hear you would like to cancel your order.
If there is anything we might be able to do before you cancel, then please contact our Customer Service team through your account to see if they can help.
If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order.
We will send you an email within an hour to let you know if the cancellation worked.
If it fails, this is because the order has already been processed and is ready to be sent. Items that are in stock are processed quickly as we want to get products to our customers as soon as possible. If this is the case, then please visit our Returns Policy to help you get the order back to us instead.
We take pride in our products so we are sorry to hear you have received your order damaged. We take every care to ensure your delivery arrives exactly as we sent it, however things can sometimes get damaged in transit. So that we can look into this for you, please contact us to tell us more.
Please do not throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again in the future.
As soon as we have looked into what went wrong, we will let you know what we plan to do next by sending you an email.
If you are seeing the status 'Payment Problem' on one or more of your orders then this means that we need you to check the payment information that has been submitted.
Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you will need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.
If you have done all that and still the problem is not fixed, then please contact our Customer Service team.
If you want to add new payment details then you will need to do this at the checkout stage.
Your new card details will be saved once your order has been placed. This means that next time around you can order your favourite Mio Skincare products with ease. You can manage your saved payment cards by clicking into 'Payment Cards' under Account Settings in your account.
Once you have found all the items that you want then click the bag icon in the drop right of your screen, you will see a box located below your list of items which says 'Got a discount code? Enter it here'.
Add your unique discount code into this box and click 'Add' to apply the discount
If the code does not work then you will need to check that you are not trying to use more than one offer and none of the items are on our exclusions list.
If you have any problems entering the code then you can contact our Customer Service team through your account.
Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. This card is from the courier and lets you know where your parcel is and how you can collect it.
If you are having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away so we can fix this for you. See the 'How to contact us' at the bottom of the website or our contact us page to get in touch with them.
Our no nasties promise is your assurance that mio and mama mio are the cleanest, most effective products that we could make. We do not use parabens, petrolatum, mineral oil, artificial colourants, sodium laureth or lauryl sulphate, xenoestrogens, phthalates, PEGs. If you still want to dig a little deeper, you can find everything you need to know on our no nasties fact page!
Our brushes are produced using the finest materials to guard against friction burns often caused by synthetic fibres. Our body brush is made using boar bristles which are known for being gentle and preventing skin damage.
Everyone’s body reacts differently during pregnancy and we recommend you consult your doctor/physician/medical professional to obtain their advice on whether body brushing is ok for you during this special time. If you are given the ok, be gentle, especially around the tummy area, using light strokes and if you feel any discomfort whatsoever please do not carry on. Brushing your feet, legs and arms should be fine, but again take care not to over exert yourself.
Many mio and mama mio products do not require a specific expiration date as they have a shelf life in excess of 30 months from the date they were produced, providing the product has not been opened. Where this is the case you will find a little symbol which looks like an open jar, as pictured below, together with a number and the letter M. This indicates that the product will retain its characteristics for X months after the product has been opened, where X is the number next to the jar.
All products are suitable for up to six months after they have been opened.
All products are safe to use after pregnancy, but pregnancy can affect people’s bodies in different ways, so you should consult with a Dr/Physician if you have any concerns related to pregnancy and breastfeeding.